REFUND & RETURN POLICY
30-Day Money-Back Guarantee
We stand behind our products. If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
How to Request a Refund
- Email us at support@purlei.com with your order number and reason for return
- Our team will respond within 24 hours with return instructions
- Once your return is received and inspected, we will notify you of the approval status
Eligibility
To be eligible for a return, your item must be:
- Requested within 30 days of delivery
- In its original packaging (opened products are accepted under our satisfaction guarantee)
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional processing time.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at support@purlei.com within 7 days of delivery with photos. We will send a replacement or issue a full refund at no cost to you.
Exchanges
We currently do not offer direct exchanges. Please request a refund and place a new order.
Questions?
Contact us at support@purlei.com