SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Times
United States
- Standard Shipping: $4.95 — 7–15 business days
- FREE Standard Shipping on all orders over $35
International
- Standard Shipping: $4.95 — 10–20 business days
- FREE Standard Shipping on all orders over $35
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs, Duties and Taxes
Purlei is not responsible for any customs fees or import duties applied to your package. All fees imposed during or after shipping are the responsibility of the customer.
Wrong Address
If you provide an incorrect shipping address, please contact us immediately at support@purlei.com. We cannot guarantee address changes once an order has been processed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@purlei.com within 14 days of the expected delivery date and we will make it right.
Questions?
Contact us at support@purlei.com — we typically respond within 24 hours.